Stroud district estate agency Whitaker Seager has received British Property Awards gold for the fifth successive year, with its performance in Painswick and Nailsworth recognised in the organisation’s 2026–2027 sales awards.
The award was announced on November 6, 2026, following what the agency described as an extensive judging period. The assessment placed particular emphasis on the level of customer service provided by the team.
Whitaker Seager has also been shortlisted for a number of national awards. The results are due to be announced later in the year, although the announcement does not identify the individual awards or give specific dates for those results.
Customer service tested through mystery shopping
The British Property Awards say their judging process is intended to provide a balanced assessment of estate agents’ service. It involves mystery shopping agents against 25 criteria, with assessments taking place across different communication methods, scenarios and time periods.
The process is designed to examine how an agency responds in a range of circumstances rather than relying on a single interaction. The awards organisation describes itself as one of the UK’s most inclusive estate agency awards providers and says there is no charge for agents to enter.
Robert McLean, from The British Property Awards, said the system was created to make the awards accessible to agencies of all kinds.
“Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards.”
He said the judging arrangements were also intended to protect the process from outside influence.
“Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been awarded with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time.”
McLean added that winning agents should regard the result as recognition that their service provides a benchmark for competitors at local, regional and national level.
“Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”
Agency says clients remain at the centre
Amy Seager, of Whitaker Seager, said the agency was delighted to receive the award. She said the business had aimed to challenge expectations in the property industry while keeping clients at the centre of its work.
“We are absolutely delighted to have received this award. We have always prided ourselves on challenging industry expectations and putting our clients at the heart of everything we do. This recognition reflects our unwavering dedication, care and commitment to exceptional customer service. We are incredibly fortunate to have such a fantastic team behind us, who make this possible.”
Further information is available from Whitaker Seager on 01453 374007 or through www.whitakerseager.co.uk.
